We currently only ship within Canada and to the United States.
Orders are shipped within 1-3 business days in either rigid mailers or bubble envelopes to best protect your product. In Canada, smaller orders are, by default, shipped via Canada Post's Oversized Lettermail, which does not include tracking. Tracking can be requested, and all larger/heavier orders are sent via Canada Post's Expedited Parcel service. All US orders are shipped as Tracked Packets through USPS.
Orders generally take 1 week from shipping to arrive in Canada, but arrival times cannot be guaranteed. Allow 1-2 weeks if you are in the US.
During holiday seasons, shipping may take slightly longer.
Our apparel orders are fulfilled through Printful, who also handle shipping. Please check out their shipping policies here.
Return and Exchange Policy:
All sales are final, but if you are unhappy with your purchase, please reach out to us at email@example.com and we will do what we can to make things right.
Lost or damaged Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and assist.
If your package does not arrive and your local post office cannot find the package, please reach out to us for a possible replacement. Lost packages are subject to verification and The Celestial Squirrel is not responsible for lost packages due to an incorrect shipping address provided by the customer.
NOTE about Acrylic Charms and Covering:
Our acrylic charms come with a protective covering on both sides of the piece--this can sometimes appear as though the acrylic is peeling or scuffed, but is in place to protect the acrylic. Removing the covering will reveal the clean acrylic beneath, as well as the true vibrant colours of the charm.
Unfortunately, we cannot accept returns on sale items or gift cards.